How to Build Your Reputation as a Customer-First Company

Having a good customer service reputation is vital for any business. If you really want to establish that your business has a customer-first model, though, you’ll have to stand out from your competition. The following three actions can help you to not only convince customers that your business has their best interests at heart, but… Continue reading How to Build Your Reputation as a Customer-First Company

The Correlation Between In-store Technology and Customer Experience

All store owners and tradesmen are unanimous in saying that faithful customers are their favorite kind. Someone who is satisfied with the goods they offer and choose them over a constantly rising competition surely is someone worth keeping. Apart from selling quality goods, it is positive customer experience that leads to having a satisfied and… Continue reading The Correlation Between In-store Technology and Customer Experience

4 Companies Who Are Doing Customer Service Right

Is customer service neglected in your start-up or small business? Several months ago I was struggling to get through some complex identity theft issues with TransUnion and Equifax. They had mixed some of my files and were reporting to anyone that checked my credit history. Of course I was attempting to get credit for a… Continue reading 4 Companies Who Are Doing Customer Service Right

The 6 Opportunities That Businesses Aren’t Taking Advantage Of

A business owner that is not constantly pushing for growth and expansion is going to find themselves being passed by the competition. As an industry evolves, it is up to the company and its employees to remain as dynamic as possible, and this often means thinking outside of the box. Here is a look at… Continue reading The 6 Opportunities That Businesses Aren’t Taking Advantage Of