The call centre industry is one which has been growing in popularity more and more, every single year. Getting a job and working in the call centre business is ideal if you perhaps have limited higher education qualifications, and experience. The business can offer you numerous advantages, skills, and qualities that you can then possess for the rest of your entire life.
Getting a job, or choosing a career in the call centre industry can offer you a safe and secure working environment, as well as benefits, such as paid vacation time, or even health insurance. The average wage for an American citizen working in a call centre, can be anything from $11-$18 an hour, this can of course vary from company to company.
Because of these various benefits, and wages, call centre jobs are becoming harder and harder to get. As a result of this, it is important to prepare for any interviews or trial periods that you may experience, should you decide to choose a career working in this particular field.
Preparing for an interview or a trial period can be the difference between gaining full-time employment, or going back to stage one and searching the jobs section of your local paper.
If you are worrying about a potential job interview for a call centre, then never fear because in this article we will give you a few basic skills and hints to help you wow the interviewers and earn your place working full-time for their company.
1. Find call centres in, and around your area – It’s no good seeing a job you like the look of, despite it being over 100 miles away, in another town, or state. Or you can use websites and type call centre jobs in Sydney The travel would simply not be practical, no matter how much you like the look of the job. Instead perform some extensive research via the internet or by calling around. Call centres are not always public buildings, and as a result of this, they do not always advertise their presence, or location. This is why extensive research is first required.
2. Prepare a detailed and professional looking resume – Preparing a great looking resume will give you such a head start when applying for call centre positions. List everything from previous employment, any qualifications you possess, as well as your skills and education history. If you won a spelling competition when you were a child, mention that. It may sound silly, but it can all help in the long run.
3. Do your research – If you are fortunate enough to find a centre that looks appealing to you, and you manage to land an interview, then now is the time to prepare! Research the company itself, what do they sell? Who do they sell to? Knowing the answers to questions like these will really impress potential employers. If there is a certain position you are specifically applying for, executive sales director for example. Then concentrate most of your research on this position. Preparation is the key.
4. Dress to impress – If you land an interview, then make sure to wear your best suit or outfit. It’s no good turning up wearing jeans and a top, employers will not take you seriously and you will have failed before you can even begin to persuade them why hiring you would be the right choice for their company. Go with neutral formal colors, such as greys, blacks, browns, light blues etc. Stay away from bright eye catching colors.
5. Be punctual – Always arrive at least five, to ten minutes early for any job interviews you are attending. Showing up on time, or indeed early, shows that you are able to meet deadlines, but also gives off a good professional looking impression. The last thing you want to do is turn up 15 minutes late, and have your potential bosses sitting around waiting for you to arrive.
6. Ask questions, and answer questions in a professional tone and manner – If you are applying for a position in customer service, this obviously requires a great deal of telephone work. Therefore, answer questions in a manner in which you would expect a customer service representative to answer them. Make sure to ask at least one question during your interview as well. Make it a good one, based on sales targets and figures perhaps. Not, how many coffee breaks you get during an average shift.
So there you have it, just a few helpful hints, tips, and skills for you to practice to help land yourself a dream job at a prestigious call centre. Remember, call centre jobs are in high demand, the competition is fierce, so do your research and homework, and practice, practice, practice. Job interviews may seem scary and daunting, but by putting these skills and methods into practice, you will be sure to be giving yourself the greatest possible chances of gaining full-time employment. Good luck with your future career goals, and until next time.